Return & Refund Policy

Company: BenjazHub (Benjaz Digital Ltd)
Website: https://benjazhub.com.ng

1. Introduction

At BenjazHub.com.ng (“BenjazHub,” “we,” “us,” or “our”), we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested and processed.

2. Eligibility for Returns

Customers may be eligible to return products if:

• The product delivered is damaged, defective, or not as described.
  
  
• The product is returned within 3 days of delivery.
  
  
• The product is in its original packaging and unused condition.
  
  

3. Non-Returnable Items

The following items are not eligible for return/refund:

• Digital products (e-books, software, courses, downloads).
  
  
• Personal care items (cosmetics, skincare, hygiene products).
  
  
• Perishable goods (food, beverages).
  
  
• Customized or made-to-order products.
  
  
• Products damaged due to misuse or negligence by the customer.
  
  

4. Refunds

• Approved refunds will be processed within 7–14 working days.
  
  
• Refunds will be issued to the original payment method (bank transfer, card, or wallet balance).
  
  
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer to the customer’s provided account.
  
  
• Shipping fees may be non-refundable, unless the return is due to vendor or logistics error.
  
  

5. Replacement & Exchange

• If a product is defective or the wrong item was delivered, the customer may request a replacement instead of a refund.
  
  
• Replacement requests are subject to product availability.
  
  

6. Vendor Responsibilities

• Vendors must ensure that all listed products are accurate, genuine, and safe.
  
  
• Vendors are responsible for handling return requests related to their products.
  
  
• Refunds due to vendor error (wrong item, poor quality, counterfeit products) will be charged back to the vendor.
  
  
• Vendors who repeatedly fail quality standards may be suspended or removed from BenjazHub.
  
  

7. Affiliate & Ambassador Sales

• Sales generated through affiliates and ambassadors follow the same return and refund rules as direct sales.
  
  
• Affiliates and ambassadors are not personally liable for product issues.
  
  
• Commission on refunded orders will be reversed from affiliate/ambassador accounts.
  
  

8. How to Request a Return or Refund

Customers should follow these steps:

1. Message support@benjazhub.com.ng or message other support channel with subject RETURN OF ORDER.
   
   
2. Provide the order number, reason for return, and evidence (photo/video if required).
   
   
3. Wait for confirmation and return instructions.
   
   
4. Ship the product (if required) back to the vendor/logistics partner.
   
   

9. Dispute Resolution

• If a customer and vendor disagree on a return/refund, BenjazHub will act as mediator.
  
  
• BenjazHub’s decision will be final after reviewing evidence from both parties.
  
  

10. Fraudulent or Abusive Returns

• Customers found abusing the return system (e.g., repeated false claims, product swaps) may have their accounts restricted or terminated.
  
  
• Vendors attempting to reject legitimate refund claims will face penalties.
  
  

11. Changes to Policy

BenjazHub reserves the right to update this Return & Refund Policy at any time. Updated versions will be posted on the website with a revised Effective Date.

12. Contact Us

For questions or to submit a return/refund request, please contact:

📩 Email: support@benjazhub.com.ng
🌍 Website: https://benjazhub.com.ng